Sector : Telecommunication
Workforce : 52 000
Environment :
- 6000 servers across 10+ datacenters.
- 3 server vendors, with separate monitoring platforms, limited integrations and automation.
Our customer was experiencing low uptime, caused by the usual hardware and system failures, but long MTTR. They had no unified server and data center monitoring tool, and no automation. They were looking for a solution to understand what was going on with their servers at a click of a button, and have automated tickets with solid alerting.
Services provided
- Vendor-agnostic solution
- Complete hardware monitoring, including the power consumption of servers
- Data center floor heatmap
- Data history (time series database)
- Dashboards offering a single pane of glass
- Alerting allowing automatic tickets to be created
- Commercial support
Sector : Insurance
Workforce : 12 000
Environment :
- Mainframe DB2, MQ, Kafka, Oracle.
- CRM Application
Context
Our customer is facing several issues with business-critical applications for its customers, due to inconsistent alignment between two master production systems (the first one on mainframe environment and the second one on distributed systems) with customers personal data.
Services provided
- Timely and complete (non statistical) control of information exchanges between the two master environments, tracking, storing and analyzing 100% of the transactions
- Fast commissioning (a few weeks from start to production)
- Ease of adoption without the need to intervene on existing systems
- The new architecture built according to the “Event Driven” approach opens up the possibility of extending the range of services
Sector : Insurance
Workforce : 1300
Environment :
- Insurance application deployed on Pure Cloud environment.
- Application integrated into the process: Insurance product/Service: Life, Auto, Travel, Home, Claim, CRM
Context
Our customer is the Service management team, a team with process skills and responsible for applications that are central for an insurance company, like portfolio applications, personal data masters, claims management, etc. This team is responsible for ensuring that the application development of new products or any updates made 100% by external software factories are qualitatively in line with expectations.
Services provided
- Access to logs enabled for heterogeneous users, in compliance with GDPR regulations, and without the need for direct access to test and production servers
- Control of the pre-production test environment to quickly identify any errors or performance regression
- Improved development efficiency and release quality for a continuous deployment flow
- Efficient troubleshooting in the production environment by application maintainers and quality control of individual releases